1. Conflicts in public spaces are mainly approached from the perspective of negative peace: "Many actors believe that things are fine as long as direct violence does not break out; there is no comprehensive preventive focus; they do not understand that promoting positive conditions can help contain or transform a conflict”.

2. Participatory processes and dilemmas of participation (gender, representativeness, representation, moments, actors...) "Certain fears were identified in the public administration when dealing with conflicts using a participatory approach. When participatory processes take place, are they planned? The different issues that need to be considered when talking to stakeholders include: who do we get information from and who do we negotiate with? (Do we only talk to the neighbour who always complains, or do we have a broader perspective that includes the opinions of the neighbours? Are we including the women? Etc.)”.

3. What happens when leadership is negative. "Regarding the above, difficulties may also arise when the interlocutors have a negative leadership, may want to impose their positions by force, or they claim to represent someone when that is not the case. In those cases it is important to look for alternative leaders and question the actual legitimacy they have".

The importance of provention processes: "In any conflict it is useful to have previous experience and an understanding of provention processes: to promote understanding and trust among neighbours, their personal listening skills, etc. This idea is linked to the importance of creating bonds between people in the neighbourhoods, of finding elements that connect the opposite poles".

5. The importance of having a multidimensional approach: "Some tasks seem to require personalized attention that is focused on the individual, but even in those cases it is important to take a broader view, to look at the cases from different viewpoints and take into account a wide range of stakeholders and elements in the conflict".

6. A crisis can be an opportunity. "Sometimes it's important to let a crisis happen to better deal with a situation".

7. Enemy images: "Many cases include components of hate speech, rumours... We need to see how to deal with this (confront the neighbours or not, try to unravel their arguments, etc.) Anti-rumour training is especially helpful in these cases".

8. The importance of knowing all stakeholders, "We must identify all of the stakeholders, not only to have a clear idea of the role each one plays and how to they can be used (the utilitarian approach), but also to know what their interests are and how everyone can work together".

9. And where do I stand? "The intervention in the conflict also implies analyzing what role we play as "operators" in the conflict. This analysis must be done in terms of power, opportunities, spheres of influence, etc.”

10. Human rights perspective: "We must remember that the people we are helping –all of them have rights, and the rights of each one must be respected, not only those who are most vulnerable.” The task can be approached from the perspective of people’s rights and the inclusive city.”

11. Assessment: "It is important to assess the processes to see how they are doing and how to reinforce conflict intervention in personal care services."